- 28B Terrigal Way Armadale
- info@enablehorizoncare.com
- 0478 187 844
- Mon - Fri 8:00 - 18:00 / Sunday 80:00 - 14:00
At Enable Horizon Disability Support Services, we value feedback and are committed to resolving concerns in a fair, respectful, and timely manner.
Participants, families, and stakeholders can provide feedback or make a complaint at any time. All feedback is taken seriously and used to improve our services.
How to provide feedback:
Speak directly with our friendly staff
Email: info@enablehorizoncare.comCall: 0478 187 844
All complaints are handled confidentially and without discrimination.
If you are not satisfied with the outcome, you may contact the NDIS Quality and Safeguards Commission.
Enable Horizon is committed to maintaining a safe and healthy environment for participants, staff, and visitors.
We follow infection prevention and control practices in line with health guidelines, including:
Regular hand hygiene and use of personal protective equipment (PPE)
Cleaning and disinfecting of all environments and equipment
Staff training in infection control
Monitoring and managing any signs of illness
Staying up to date with public health advice
At Enable Horizon Disability Support Services, we value feedback and are committed to resolving concerns in a fair, respectful, and timely manner.
Participants, families, and stakeholders can provide feedback or make a complaint at any time. All feedback is taken seriously and used to improve our services.
How to provide feedback:
Speak directly with our friendly staff
Email: info@enablehorizoncare.comCall: 0478 187 844
All complaints are handled confidentially and without discrimination.
If you are not satisfied with the outcome, you may contact the NDIS Quality and Safeguards Commission.
At Enable Horizon Disability Services, all participants have the right to:Be treated with respect and dignity
Receive safe and high-quality support
Make choices about their care and services
Have their privacy and confidentiality protected
Be involved in decisions that affect their lives
Raise concerns or complaints without fear
We are committed to providing person-centred support that promotes independence, inclusion, and wellbeing.
Participants are expected to:
Treat staff and others with respect
Provide accurate and up-to-date information
Communicate any changes to their needs or situation
Follow agreed service plans and arrangements
Maintain a safe environment for staff and others.
Privacy & Confidentiality
We respect your privacy and handle all personal information in accordance with relevant laws and standards.
Your information will only be used to deliver services and will not be shared without your consent unless required by law.
Complaints & Feedback
We value your feedback and are committed to improving our services.
If you have a concern or complaint, please contact us:
e-mail: info@enablehorizoncare.com
telephone : 0478 187 844
We aim to respond to all concerns promptly and professionally.
External Complaints (NDIS)
If you are not satisfied with our response, you can contact:
NDIS Quality and Safeguards Commission
www.ndiscommission.gov.au
telephone : 1800 035 544
Need Support?
We are here to help.
Make a Referral
Contact us today to discuss your support needs.
telephone : 0478 187 844
e-mail: info@enablehorizoncare.com
You can contact us directly by phone or email, or submit a referral. Our team will guide you through the process and arrange a personalised support plan.
We offer a range of disability support services including in-home support, community access, transport, supported accommodation, and 24-hour care.
Yes, we support NDIS participants and work closely with clients, families, and support coordinators to deliver quality care.
Yes, we accept referrals from support coordinators, families, and other professionals. You can contact us or use our referral email.
Yes, we offer flexible support options including 24-hour active and sleepover support depending on your needs.
We currently provide services across Perth and surrounding areas.
We aim to start services as soon as possible after assessment, depending on availability and your specific needs.
Our team includes experienced and qualified support workers and registered nurses who are committed to delivering safe and person-centred care.
You can reach us by:
Phone: 0478 187 844
Email: info@enablehorizoncare.com
